FAQ

FAQ:

What is Soltheory?

We are a subscription box club that delivers trendy eyewear on a monthly basis.

Types of membership plans?

We have 5 different plan options to cater to our members- both male and female.

What types of eyewear can I expect in my box?

Trending styles seen on the runway, in magazines, on celebrities and social media bloggers. Our eyewear is fashion trendy.

Are there any hidden fees?

No, never. Box plans are a flat rate plus $3.99 shipping for continental USA and $9.99 for Canada. International Shipping is $11.99

*Florida residents* Please note: 7% sales tax may apply to your order.

What types of payments do you accept?

We accept all major credit cards including: Visa, Mastercard, American Express.

How do payments work?

Once you place your first order, you will be charged for that month’s box. Following months will be charged on the 1st of each month.

Does my plan automatically renew after my first order?

Yes, and your original form of payment will be charged automatically as well.

May I cancel my subscription?

Members may cancel at any time by simply emailing us with a request at: info@soltheory.com

Please note: the month you cancel, your subscription may have already have been charged, order may have already been placed, and box may have already been shipped. In this case, cancellation will be effective as of the following month.

When is my Soltheory box mailed to me?

Deliveries are sent out on daily basis depending on the queue of your order. Once your box is shipped, you will receive an email with its tracking information. The carrier will deliver your box with no need of signature confirmation.

What is your shipping policy?

Ground shipping at $3.99 per month or box for USA. $9.99 per month or box to Canada.

International Shipping – Yes, we are shipping worldwide at a flat rate of $11.99.

We ship within the 53 states of the United States (which include Alaska, Puerto Rico and Hawaii). At Soltheory’s sole discretion, boxes will be shipped via the following carriers: United States Postal Service, FedEx or UPS.

May I return or exchange my box? What about refunds?

Sorry! All sales are final. No refunds or returns are accepted.